Taiwan law defines coffee as a food product. As a consequence, we cannot legally accept product returns.
Where there maybe a quality issue, ChangMac Co,.Ltd can offer a refund based on evidence provided to us.
Customer must notify ChangMac Co,.Ltd within 7 days after receiving the product, providing a clearly stated reason for requesting a refund.
Customer should first notify DOU via email at firstname.lastname@example.org with a request for a refund.
ChangMac Co,.Ltd will immediately provide a full refund through the same form of payment used.